A-Z Guide

 

A

The Birmingham CrossPlex is an ADA Compliant facility. Throughout the venues, we hold seats in various areas for patrons who require wheelchair access, as well as those with visual and hearing impairments and for those with limited mobility, but do not require the use of a wheelchair.

A limited number of designated parking areas are located at the front of the CrossPlex and in the back of the facility. The designated handicap parking spaces are available on a first come, first serve basis and cannot be reserved in advance. Please contact a parking attendant to assist with drop off or pick up arrangements. Guests in wheelchairs should enter the building at the Main Entrance (front of building).

The Bill Harris Arena has ADA parking located at the front entrance.

Birmingham CrossPlex
2337 Bessemer Road
Birmingham, AL 35208
Phone: 205-279-8900
Fax: 205-279-8910
Bill Harris Arena
2331 Bessemer Road
Birmingham, AL 35208
Phone: 205-297-8291
Fax: 205-786-8222
Birmingham CrossPlex offers a number of exclusive partnerships that are uniquely crafted to meet the goals, budgets and expectations of your company.
Alcoholic beverages are not sold out of concession stands but are available for catered events in meeting room and VIP suites.
Animals are not permitted in the CrossPlex except as an aid to people with disabilities.
Depending on the nature of an event, or when considered necessary by Building Management, a pre-event screening may occur. A visual or full search will be conducted by authorized facility security. All guests and/or event related personnel may be subject to search prior to entering the building.
Guests entering the facility must be properly attired including shoes and shirts. These items must be worn at all times.
Guests will find an ATM located in the main concourse next to the natatorium entrance.

B

Baby changing stations are located in all public restrooms. In addition, family restrooms are available on the main level in the concourse and in the pool control room.
Decorations, signs or banners may not be fastened to ceilings, painted surfaces, columns or decorative walls.
All ticket pricing and policies will be determined by the stakeholder institution or by the individual stakeholder. There are four ticket windows located to the right of the main entrance on the main entrance side.

C

All catering and concession needs are provided by Olympia Catering.

D

Doors to events at the CrossPlex and Bill Harris Arena open one hour prior to the start of the event. This may vary due to the request of each particular event. As a general rule, most events adhere to the one hour rule.
Upon completion of event the doors will be locked one hour after event is over.

E

There is one elevator located in the main concourse at the CrossPlex to take guests from the first floor to the second floor. There is also a lift elevator from the second floor to the press box.

The Bill Harris Arena has one elevator that serves guests who are getting to all levels of the press box and hospitality suites.

F

All events are staffed by a City of Birmingham EMS crew that is available to all participants/spectators in the CrossPlex and Bill Harris Arena.

G

The following behavior or activities are grounds for removal from the Birmingham CrossPlex:

  • Use of profanity or unacceptable language of any type
  • Possession of illegal or unauthorized items inside the center
  • Unacceptable or indecent dress
  • Damaging or the intent to damage property of the CrossPlex
  • Failure to obey or follow CrossPlex’s non-smoking policies
  • Use of illegal substances or drugs, public drunkenness
  • Entering or attempting to enter any “off limits” areas
  • Participating in a fight
  • Verbally abusing, threatening or intimidating other guests or employees
  • The throwing of any objects or projectiles in seating areas, on event floors or any other areas

Guests who fail to abide by CrossPlex policies and state and federal law are subject to ejection from the facility. Any guest violating policy will be asked to correct behavior and, if they fail to do so in a timely fashion, will be ejected. Individuals who have been ejected must vacate the property or be subject to arrest on trespassing charges.

The guest service/security desk is located immediately to the right in the concourse of the front entrance.

H

There are numerous hotels located in the Birmingham area. For more information visit http://birminghamal.org/.

L

All items found at CrossPlex are turned into our Guest Service/Security Desk. The CrossPlex is not responsible for lost, misplaced or stolen items but may maintain a lost and found for a period of five business days. If left unclaimed, the items will be disposed of. If you have lost an item, please contact the front desk at 205-279-8900.
Lost children will be taken to the Guest Service/Security Desk. Guests looking for their lost child should report directly to the Desk or an Event Staff member for assistance.

M

On event days, all media should check-in and enter the CrossPlex through the main entrance.

O

Outside food and beverages are prohibited in the CrossPlex, with the exception of medical related or baby food items. A variety of food and beverage options are located at the concessions.

P

The following items are prohibited inside the CrossPlex:

  • Food or beverage (with the exception of those having food allergies
  • Cans, bottles, coolers or similar containers
  • Laser pens or laser products
  • Noise making devices (horns, whistles, etc)
  • Projectiles (including Frisbees and beach balls)
  • Stickers of any kind
  • Skateboards, skates (roller or in-line), heelies or scooters
  • Sticks or poles
  • Knives, guns, chains or clubs
  • Illegal substances
  • Fireworks or any other incendiary device
  • Weapons of any kind or any item that can be constructed as a weapon
  • Any other item deemed unacceptable by CrossPlex Management

CrossPlex management reserves the right to make the final determination on prohibited items. Possession of prohibited items will be grounds for ejection from CrossPlex.

S

Birmingham CrossPlex is a non-smoking facility. Smoking is not allowed in public areas of the facility by any guest or employee. Smoking areas are designated outside the facility.

W

Wireless Internet is not available to the public at the Birmingham CrossPlex.